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Terms of Service

Effective: June 5, 2026

Disclaimer: This document is provided as-is and does not constitute legal advice. Luxventory recommends every dealer and service center consult their own Florida-licensed attorney for situation-specific legal questions.

These Terms of Service (the “Terms”) govern access to and use of the Luxventory software-as-a-service platform and related websites operated by Luxventory (“Luxventory,” “we,” “us,” or “our”). By creating an account, accessing the Service, or clicking to accept these Terms, you (“Subscriber,” “you,” or “your”) agree to be bound by them.

Luxventory is operated from the State of Florida, United States.

1. Eligibility

You must be at least 18 years old and legally capable of forming a binding contract. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.

2. Accounts

  • You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
  • You must provide accurate, current information when you sign up and keep it updated.
  • You must notify us promptly of any unauthorized access or security breach.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Acceptable use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third party right.
  • Sell, list, or otherwise traffic in stolen, counterfeit, or replica goods. Luxventory is intended only for genuine luxury goods.
  • Engage in fraud, misrepresent items’ condition or provenance, or process payments for unrelated parties.
  • Send spam, unsolicited commercial communications, or material that violates anti-spam laws (including CAN-SPAM, TCPA, and applicable state laws).
  • Upload viruses, malware, or any code intended to harm the Service or other users.
  • Attempt to access, scrape, or interfere with another Subscriber’s data, or probe or scan the Service’s infrastructure.
  • Reverse engineer, decompile, or otherwise attempt to derive source code from any portion of the Service.
  • Resell, sublicense, or white-label the Service without our prior written agreement.

4. Subscriber content and data ownership

4.1 You own your data

You retain all rights to the data you upload or generate in Luxventory (“Subscriber Data”), including inventory, photos, customer records, and service tickets. We claim no ownership over Subscriber Data.

4.2 License to operate the Service

You grant Luxventory a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Subscriber Data solely as necessary to provide the Service to you.

4.3 Your responsibility for Subscriber Data

You represent and warrant that you have all rights and consents necessary to upload Subscriber Data and to authorize Luxventory to process it. When you store information about your own customers, you act as the data controller and are responsible for the lawful collection, use, and protection of that information.

4.4 Public intake forms

If you enable the public customer-intake form (available to Subscribers acting as service centers), you are solely responsible for the data submitted through that form and for complying with all applicable consumer-protection, privacy, and notice obligations.

5. Integrations and third-party services

Luxventory may offer integrations with third-party services (Shopify, Chrono24, eBay, Klaviyo, QuickBooks, Twilio, etc.). Your use of those services is governed by their own terms and privacy policies. Luxventory is not responsible for the acts, omissions, or content of third-party services and is not liable for any loss or damage arising from your use of them.

6. Subscription and fees

Luxventory is offered free of charge during the public beta period. We may introduce paid subscription plans at a future date. If we do, we will give you at least 30 days’ advance notice and an opportunity to cancel before any charge is incurred. Paid plans, when introduced, will be billed in advance, are non-refundable except where required by law, and will be processed by Stripe, Inc. on our behalf.

7. Suspension and termination

  • By you: You may cancel your account at any time through the Service or by contacting support. Upon cancellation, access to the Service ends and Subscriber Data is deleted as described in our Privacy Policy.
  • By us, for cause: We may suspend or terminate your account immediately if you breach these Terms, engage in fraud, or use the Service in a way that could cause legal exposure for us, our Subscribers, or third parties.
  • By us, for convenience:We may terminate or discontinue the Service with at least 30 days’ notice. In that case you will be given an opportunity to export your Subscriber Data.

8. Intellectual property

Luxventory and all related software, designs, trademarks, logos, and content (excluding Subscriber Data) are the exclusive property of Luxventory or its licensors and are protected by copyright, trademark, and other intellectual property laws. You receive only a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUXVENTORY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

Luxventory does not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any defects will be corrected. You assume sole responsibility for the selection of the Service to achieve your intended results.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LUXVENTORY OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; LOST GOODWILL; OR BUSINESS INTERRUPTION, REGARDLESS OF LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF LUXVENTORY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LUXVENTORY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LUXVENTORY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). DURING THE BETA PERIOD, IN WHICH THE SERVICE IS PROVIDED FREE OF CHARGE, THIS CAP IS ONE HUNDRED U.S. DOLLARS ($100).

11. Indemnification

You agree to defend, indemnify, and hold harmless Luxventory and its directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms or any applicable law; (b) your Subscriber Data, including any claim that it infringes a third party’s rights or violates a privacy obligation; (c) misrepresentation of goods or services sold or serviced using the Service; or (d) your provision of goods or services to your own customers.

12. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The federal and state courts located in Miami-Dade County, Florida have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you and Luxventory consent to personal jurisdiction and venue in those courts.

13. Dispute resolution

Before filing any legal action, you agree to first contact Luxventory at legal@luxventory.io with a written description of the dispute and give us 60 days to attempt to resolve it informally.

Either party may elect to resolve any dispute through binding arbitration administered by the American Arbitration Association in Miami, Florida under its Commercial Arbitration Rules. Disputes will be resolved on an individual basis only; class actions and representative actions are not permitted.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to Subscribers by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

15. Miscellaneous

  • Entire agreement. These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Luxventory.
  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force.
  • No waiver. A failure by Luxventory to enforce any provision is not a waiver of that or any other provision.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control (natural disasters, war, internet outages, third-party service failures, etc.).
  • Notices. Notices to Luxventory must be sent to legal@luxventory.io.

16. Contact

Luxventory
Attn: Legal
legal@luxventory.io